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<soft xmlns="http://www.softaculous.com"> <overview> <img src="logo.gif" style="float:right; margin:10px" width="250" alt="" />{{overview}} </overview> <features> {{features}} </features> <demo> http://www.softaculous.com/demos/Vision_Helpdesk </demo> <ratings> http://www.softaculous.com/softwares/customersupport/Vision_Helpdesk </ratings> <space> 100979378 </space> <support> http://support.visionhelpdesk.com/ </support> <version> 5.6.8 </version> <mod>47</mod> <mod_files>1</mod_files> <release_date>02-12-2022</release_date> <admin>manage/</admin> <min_require>4.0.0</min_require> <softversion> 4.5.4 </softversion> <requirement check="php" type="version" operator="ge" value="7.3.0" /> <requirement check="php" type="extension" name="curl" /> <requirement check="php" type="extension" name="ionCube Loader" /> <languages> <english-overview> <font size="5" color="#182e7a">Vision Helpdesk</font> offers customer service solutions for every size business, It offers three customer support solutions <br /><br /><b>1. Help Desk Software :</b> Multi channel customer support ticketing help desk that allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHATS, CALLS everything under single roof. <br /><br /><b>2. Satellite / Multi Company Help Desk :</b> Manage your multiple brands or different companies customer support at centralized place, Setup different customer portal for each brand. Manage staff in different timezones and offer global customer support. <br /><br /><b>3. IT Service Desk :</b> Service Desk software is enterprise level IT Help Desk that includes features from Help Desk and Satellite Help Desk additionally it offers ITIL / ITSM Modules - Incident, Problem, Change, Release, Contract, Financial Management, Service and Product Catalog, Vendor Management and more.. <br /><br /> You will need a Valid License key to install and run Vision Helpdesk. <br /><br /> Vision Helpdesk is licensed under their <a href="https://www.visionhelpdesk.com/terms-and-conditions" target="_blank">Software License Agreement</a>. </english-overview> <english-features> <font size="2" color="#6F8128"><b>Online Issue Tracker</b></font><br /> Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines<br /><br /> <font size="2" color="#6F8128"><b>Ticket Billing</b></font><br /> Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..<br /><br /> <font size="2" color="#6F8128"><b>Blabby - Staff Collaboration </b></font><br /> Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.<br /><br /> <font size="2" color="#6F8128"><b>Task Management</b></font><br /> simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents.<br /><br /> <font size="2" color="#6F8128"><b>Help Desk Gamification</b></font><br /> Gamify your help desk platform by setting up agent achievement levels and quests<br /><br /> <font size="2" color="#6F8128"><b>Knowledge-base Management</b></font><br /> Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..<br /><br /> <font size="2" color="#6F8128"><b>Help Desk Automation</b></font><br /> Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets. </english-features> <english-exp_license>You can get free trial license <a href="http://www.visionhelpdesk.com/free-trial" target="_blank">here.</a></english-exp_license> </languages> </soft>

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